At X Promotion PR Agency, we prioritize your satisfaction and peace of mind. Every service comes with a 30-day refund protection and a 60-day engagement assurance so you can invest confidently in your growth. Please review this policy carefully before placing an order, as completing a purchase indicates your agreement to these terms. The policy may be updated periodically, and all decisions regarding refunds are made at our discretion.
Our money-back guarantee applies when a service is not delivered within the promised timeframe due to actions or inactions on our part. To qualify, issues must be reported within 30 days of purchase with the relevant order ID and proof of delay or incomplete delivery. Refunds will not be issued if delays result from circumstances beyond our control, such as platform outages, account restrictions, third-party interference, or other unforeseen events. Providing inaccurate information or violating our Terms of Service also voids eligibility for a refund.
The engagement assurance protects against drops in followers, likes, views, or other interactions for 60 days following delivery. This guarantee is valid only when our Terms of Service are fully followed. Any breach will immediately void this protection. If a drop occurs, you must notify our support team within the 60-day window with order details and evidence to receive a replacement or adjustment.
Orders can be canceled for a full refund before processing begins. Once an order is underway, it cannot be stopped or reversed. If you need to cancel due to mistakes or changes in plans, contact our support team immediately. Requests are reviewed fairly, but refunds may be declined once processing has started.
If you have any questions about this policy, want to confirm your eligibility for a refund, or need assistance with your order, our support team is available to provide guidance and ensure your concerns are addressed quickly. Contact us anytime.